We May Be Calling You

To protect your account, we monitor your debit card transactions for potentially fraudulent activity such as a sudden string of costly purchases, a sudden change in location (such as when a U.S. – issued card is used unexpectedly overseas), or any pattern associated with new fraud trends around the world.

If we suspect fraudulent debit card use, we may restrict your card to prevent further risk – and we’ll be calling you.

  • Our automated call will ask you to verify recent transaction activity on your card
  • You’ll be able to respond via your touchtone keypad
  • You’ll also be provided with a toll-free number to call should you have additional questions *Service provided by EnFact

Our goal, quite simply, is to minimize your exposure to risk. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.

In the meantime, please familiarize yourself with the additional tips on protecting yourself from debit card fraud provided below.

Protect Yourself

  • Unless absolutely required for a legitimate business purpose, avoid giving your:
    • Address and ZIP code
    • Phone number
    • Date of Birth
    • Social Security number
    • Card or account number
    • Card expiration date

Your PIN is private; NEVER give it out

  • In stores and at ATM’s, always cover your card and PIN, and watch for:
    • Cell phone cameras, mirrors, or other tools used to view cards and PINs
    • People watching your transactions
    • Cashiers taking your card out of sight; take it to the register yourself
    • Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM
  • Online, you should never respond to unsolicited e-mails that:
    • Ask you to verify your card or account number; such e-mails are not sent by legitimate business
    • Link to web sites; such sites can look legitimate but may collect data or put spyware on your computer
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